Shipping policy

Thank you for visiting and shopping at Bachkoutou, operated by Bachkoutou LLC. The following terms and conditions constitute our Shipping Policy.

1. Order Processing Time All orders are processed within [1-2] business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates We are proud to offer Free Standard Shipping on all orders.

• Shipping Method: Standard Shipping

• Estimated Transit Time: 9-15 Business Days

• Shipping Cost: Free

Delivery delays can occasionally occur due to carrier issues or customs clearance.

3. Shipping Destinations Bachkoutou currently ships to addresses Worldwide. We do not ship to P.O. boxes or APO/FPO addresses.

4. Order Tracking Transparency is a priority for us. Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking number will be active within 24–48 hours.

5. Customs, Duties, and Taxes Bachkoutou is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages or Lost Packages If you received your order damaged or if the package is lost, please contact us immediately so we can resolve the issue. Please save all packaging materials and damaged goods before filing a claim.

7. Contact Us If you have any questions about this Shipping Policy, please contact us:

• Email: contact@bachkoutou.com

• Phone: +1 251 339 8758

• Address: 15 Enterprise, Suite 250, Aliso Viejo CA 92656, United States